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General information use Babywatcher
What does a Babywatcher ultrasound look like?
Watch this video to see how one of our many customers uses the Babywatcher
When is the best time to use the Babywatcher?
We would like to provide you an unique experience with the Babywatcher. We advise you to use the Babywatcher between the 12th and 34th week of your pregnancy. Experience has shown that the most beautiful ultrasounds are made in this period.
Is the Babywatcher cleaned before I receive it?
The Babywatcher has been inspected completely by our colleagues. This means that you will always receive a cleaned and tested device in a well-cared for suitcase with all the accessoires and a full tube of scanning gel.
Will I first get some practice ultrasounds?
Yes, you always get 3 free ultrasounds to learn how to handle the scanner head.
Why is there a limit on the amount of ultrasounds per day?
There is only a certain amount of storage space on the cloud per rent option. To ensure that people won’t reach the storage space limit on the first day, we’ve decided to limit the amount of scans per day.
What languages is the Babywatcher available in?
The Babywatcher-software is available in: Dutch, English, German, French and Turkish. You can choose which language you prefer when you start the software for the first time.
Questions about ordering, delivery, and returns
I’m organising a pregnancy announcement party. When would be the best time to have the Babywatcher delivered?
The Babywatcher is a great surprise to use as a pregnancy announcement. Therefore, be certain to initiate the rental period of the Babywatcher at least one day before your planned announcement. That way you have a day to practice with the Babywatcher, or if per chance the driver has a flat tire, you will still be certain that the Babywatcher will be at your place in time.
How long is the rental period of 1 week and 2 weeks exactly?
1 week is 8 days and 2 weeks is 15 days.
Where can I find information about Delivery/Return of my package?
Under ‘My Account’ you can follow the delivery status of your Babywatcher.
Can I extend the rental period of my order?
You want to cherish your little one longer? That’s possible! You can easily renew your order. Click here for our attractive prices and to renew your order. We will take care of the rest.
When/where/what time can I expect the Babywatcher?
The Babywatcher is always sent a day before your rental period starts. You will receive a Track and Trace code with which you can track your order and see how late you can expect the Babywatcher.
Do you have any questions about your Track and Trace? Then feel free to contact UPS: 03457 877 877
In rare situations, the Babywatcher may be delivered 1 day later than expected. Don’t worry, we will not start the rental period until the Babywatcher has been delivered to your home or to the desired pickup point.
How large and how heavy is the box in which the Babywatcher is delivered?
The box in which Babywatcher is delivered is 47 cm long, 37 cm wide, 15 cm high and weighs approximately 3.8 kilos.
How do I return the Babywatcher?
In the Babywatcher suitcase you are able to find a return label that you can stick on the Babywatcher suitcase. You can then bring the box to any UPS Access Point. https://www.ups.com/dropoff
How can I cancel my order?
You can cancel an order up to 7 days before the start of your rental period. You can cancel your order in your personal Babywatcher-account. The amount you paid for the rent, minus £15 administration fees, will be returned to you.
If I return the Babywatcher without using the return label, will I get my money back?
No. When you receive the Babywatcher, you will also receive a return label. You can use this to return the Babywatcher free of charge. If you lose the label, you can email or call us to receive a new one. If you send the Babywatcher back in a different way, these costs are for you.
If you do choose to return the BabyWatcher with a party other than UPS and the shipment goes missing with this courier, we can hold you liable and invoice you for this.
100% safe and responsible
What is the difference between ultrasounds and radiation?
An echo device emits ultrasounds. For instance, a number of waves per second or per minute. These ultrasound waves are not rays, as is the case in an X-ray device.
The sound waves are sent to a specific part of the body, for instance to the heart, or in the case of a pregnant woman, to the foetus. Human tissue bounces the waves back to the echo device (the transducer). With the use of these sound waves, images or movies are made of the heart or of a foetus. The images can be two, three or four dimensional and form the final result for an ultrasound image. In case of the Babywatcher, the images will be 2D.
Why is a Babywatcher ultrasound safe?
It has been proven by scientific studies and research that making a 2D ultrasound image is harmless (sources: WHO and FDA). For this a standard of 60 uninterrupted minutes per ultrasound and an intensity of 94 mW/cm2 applies. Babywatcher uses at most 10 minutes per ultrasound and an intensity of 57 mW/cm2. You also can only make 3 ultrasounds per day with the Babywatcher.
How can I best compare the Babywatcher with other ultrasound devices?
This is what the comparison between the Babywatcher and (medical) applications looks like.
Medical questions
And if I have a medical question?
The Babywatcher contributes to the experience and joy of a pregnancy. For all medical questions, please contact your medical specialist.
What can I see with the Babywatcher?
With the Babywatcher you make ultrasounds of the head, back, fingers, feet, legs, and if the scanner head is positioned just right, also the heart.
Can I always see the entire baby?
It is possible that the baby is not in the best position; we advise you to try again later. The chance of the baby being in a better position is higher then. Apart from that, it is possible that the level of your BMI (Body Mass Index) and the size and location of the placenta have an influence on the image quality. The placenta can nestle itself anywhere in your uterus, towards your belly, towards your back, in the top of the uterus or somewhat lower. Unfortunately, nobody is able to give the natural function a convenient location during pregnancy.
What is the difference between a scan at the widwife and Babywatcher?
Ultrasounds which are made in a medical environment have a medical purpose, including the monitoring of you and your baby’s health. The Babywatcher was developed to give you even more moments with your baby, in the shape of ultrasounds. Babywatcher has no measuring functions and cannot be used for medical measuring purposes. The Babywatcher was developed to complement your pregnancy and not as a replacement of medical ultrasounds at a medical specialist. It remains important to continue your visits to your medical specialist.
Voel je zeker dankzij onze ‘Geen Zorgen Garantie’
We willen dat jij geniet, van je zwangerschap, het moment en je kleintje. Daarom zorgen wij ervoor dat jij je zeker voelt over het gebruik van de Babywatcher. Je krijgt van ons altijd:
Lukt het jou echt niet om herkenbare beelden te maken? Dan krijg je van ons gewoon je geld terug.
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EmailBabyWatcher B.V.
Brightlands Health Campus
Randwycksingel 20
6229EE Maastricht
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VAT: 85 2763 815
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