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quick delivery and a beautiful experience.'

'Super service,

‘Super good service, quick delivery and a beautiful experience  – Pauline Zegers

SupportOrder before 15h on workdays
= next workday delivery

SupportDelivery always free
returns as well

SupportLazy Last Day!
Returns after rental

SupportNo Worry Guarantee
Images or money back

We’re here for you with all the support you need

To make it as easy as possible we summarized the most frequently asked questions here for you. Don’t want to go look for an answer? We go you! Sit back, relax and just play the instruction video.

Have you gone through the Tips & Tricks in the software and tried it several times, but still can’t make good images? Please contact us during your rental period. This can be done via WhatsApp, chat or mail. In the weekend it is best to contact us via email. We will do everything we can to help you with your ultrasound images. Whether you are entitled to a refund depends on whether you meet the conditions of the No Worry Guarantee.

Quality and service are very important to us. That’s why we give all our customers the No Worry Guarantee. Is it impossible to get (good) images? You simply get your money back. We stand for the quality of our Babywatcher and have experienced that almost everyone (99.5%) can make good images themselves. Sometimes you just need a little extra help.

What do you mean by ‘good images’?

The image quality of the Babywatcher is a compromise between safety and clear images. We have chosen to guarantee safety and keep it simple to use. That’s why the images are not as sharp as your medical ultrasounds, but you can easily make your own ultrasounds at home.

Whether you get good images depends on a number of factors. For example, the amount of amniotic fluid, the location of your baby at that moment, the placenta, but also for example, how much scangel you use and how you handle the probe. Of course, you also need to be able to recognise what you are actually seeing. Often, with just a little help, you are able to handle the probe properly and understand the images. Only in a few cases Mother Nature doesn’t cooperate and there are really no good images to be made.

In order to distinguish between these cases, we define good images as follows:

On good images taken with the Babywatcher, you can at least discover arms, legs, hands, feet, head or nose. If necessary, after help or explanation from Babywatcher’s customer service.

Are you unable to discover your little one with our help? Then you will get your money back if you have met the guarantee conditions.

Every woman and baby is unique. Sometimes a little extra patience or help is needed to get good images. After all, you don’t make an ultrasound every day, do you? We therefore offer the No Worry Guarantee if the following conditions are met:

o You have contacted us about the images during your rental period.

o You used the Babywatcher between weeks 10 and 34 of pregnancy

o You have forwarded your Babywatcher images to customer service

o You have used the Babywatcher on at least 3 different parts of the day, following the instructions.

o Customer service cannot interpret your images either

We’d like to help you as best we can. That’s only possible if we know in time that you need help. That’s why we can only offer the No Worries Guarantee if you contact us during your rental period.

Watch this video to see how one of our many customers uses the Babywatche

We would like to provide you an unique experience with the Babywatcher. We advise you to use the Babywatcher between the 12th and 34th week of your pregnancy. Experience has shown that the most beautiful ultrasounds are made in this period.

With the Babywatcher you make ultrasounds of the head, back, fingers, feet, legs, and if the scanner head is positioned just right, also the heart.

If you ordered the Babywatcher on workdays before 15:00, you will receive your order the next (work)day before 12:00. If you ordered the Babywatcher after 15:00 or on weekend days, we will ship your order the following workday.

YeaGood question! See, here at Babywatcher we feel like the most important thing is that you can have fun and relax. Running around fetching everything that’s supposed to be returned to us and rushing to a return point on a day you should be having fun, just doesn’t fit that mental picture. So we came up with the Lazy Last Day. It’s beautiful really. You simply return the Babywatcher the day after your last rental day. Let’s say you chose the 7-day Special, Pure Happiness, then you don’t return on day 7 but the day after, so on day 8. Now this is relaxed renting.

Ultrasounds which are made in a medical environment have a medical purpose, including the monitoring of you and your baby’s health. The Babywatcher was developed to give you even more moments with your baby, in the shape of ultrasounds. Babywatcher has no measuring functions and cannot be used for medical measuring purposes. The Babywatcher was developed to complement your pregnancy and not as a replacement of medical ultrasounds at a medical specialist. It remains important to continue your visits to your medical specialist.

Can’t find your question? Most answers can be found on our Frequently Asked Questions page. If you can’t find your answer there, feel free to contact us!

Support

Technical questions?

If you want to save an image or video, pause the ultrasound. When you do that you’ll see a bar appear in the lower section of the screen with the option to ‘save’. You can now save the last 30 seconds as a video, or the pause screen as an image

Alle images and videos you save are stored in ‘My Ultrasounds’. You can download the images or videos to your own external harddrive or upload them to the cloud. The cloud is also accessible from mobile and makes sharing the images easier. 

  1. Go to the folder ‘My Ultrasounds’ 
  2. Select the images you want o upload 
  3. Use the floppy icon to save on your harddrive or the cloud icon to upload to the cloud.

Our cloud is easily accessible via your personal login on our website. Once logged in, you can acces all the videos and images from your personal account.

Stap 1. Upload image and/or video to the cloud
Stap 2. Navigate to https://dashboard.mybabywatcher.com on your mobile phone
Stap 3. Selecteer images you would like to download and click the ‘download’ button

!! Iphone (IOS) will not yet let you download video’s from the cloud. However, it is possible to download images onto your phone. We’re working on it!

Babywatcher was created based on three simple idea’s: No worries, no hassle and above everything else: love!

If we didn’t manage to get that right on our first try, we’ll do everything we can to make you happy on the second.

Noël MingelsChief Operations

Didn’t find the answer to your question? 

From Monday ‘til Friday you can chat us up or send us a WhatsApp during the day. We usually respond within 15 minutes. If you want call us, send us your info on the chat, WhatsApp or email and we’ll call you back.

Didn’t find the answer to your question? 

From Monday ‘til Friday you can chat us up or send us a WhatsApp during the day. We usually respond within 15 minutes. If you want call us, send us your info on the chat, WhatsApp or email and we’ll call you back.

WhatsApp

Super fast and easy! Send us an app with your questions and sent us some pics or a video so we can immediately see whatsup.

Chat

Are you one our website? Ask away on the chat. If we’re not there just leave us your question and email and we’ll get back to you.

Email

Outside of office hours we’re not online, but if our little ones are asleep, we sometimes open our laptops. If not, please give us a day or so.

BabyWatcher at Brightlands Health Campus Maastricht

Brightlands Maastricht Health Campus brings together brilliant researchers and daring entrepreneurs to form one of the world’s leading locations for medical and biomedical research.

As well as the buildings occupied by tenant companies, the campus and surrounding area are home to a specialized referral, clinical and general hospital, a network of specialized clinics, a renowned university faculty specializing in health, medicine, and life sciences, and a leading faculty for psychology and neurosciences.

BabyWatcher at Brightlands Health Campus Maastricht

Brightlands Maastricht Health Campus brings together brilliant researchers and daring entrepreneurs to form one of the world’s leading locations for medical and biomedical research.

BabyWatcher B.V.

Health Campus Maastricht
Randwycksingel 20
6229 EE Maastricht
Nederland

Support

SupportOrder before 15h on workdays
next workday delivery before 12h

SupportDelivery always free
returns as well

SupportLazy Last Day!
Returns after rental

SupportNo Worry Guarantee
Images or money back

‘Great to see our baby with so much detail and super service!’